Frequently Asked Questions

Sluban offers educational toys in the form of building blocks.

Since 2008, Sluban toys have been available in the Netherlands (and Europe) at a large number of toy stores. Sluban has a wide range with lots of different themes and products suitable for children aged from around 6-12.

In addition, toys for toddlers and pre-school children are also available. The sets from the Big Blocks series are suitable for children as young as 36 months. The different product series offer hours of fun play for both boys and girls!

Sluban building blocks are fully compatible with other brands. The only difference is our figures, which are attached in a different way.

By combining Sluban and other building blocks, large constructions can be created. Unleash your creativity and create stunning constructions!

Via sluban.nl, you can order whichever sets you like. Once you have found a set you want to order, add it to the shopping cart using the green shopping cart button.

Once you are happy with your selection you can proceed to the ordering process at the top right of the shopping cart.

The ordering process consists of four steps:
1. Shopping Cart
Here you can see the set(s) you want to order. In addition, you can also see the total price. This is where you enter any discount code you may have. Shipping costs will be calculated in step 3.

2. Order summary
In the order summary, enter your address and contact information, as well as any billing and delivery addresses.

Here you can also see what options are available for payment. These payment options are also described under 'What payment methods are available?'

If you agree to the terms and conditions you can proceed to step 3.

3. Paying
In step 3, you will once again see an overview of your order. This also includes the calculated shipping cost.

Next, proceed to the payment screen. Here you choose your desired payment option and follow the payment steps.

After completing the payment steps, you will automatically go to step 4.

4. Order placed
Here you will get a confirmation that your order has been placed, together with your order number. Keep these details safe. This is because if you have any questions, we can help you more quickly if you give us the order number.

All prices are inclusive of VAT.

For Benelux (Belgium, Netherlands and Luxembourg) and Germany, there is no shipping cost for orders of €25 or more. Otherwise, a shipping cost of €5 applies.

For France, there is no shipping cost when you place an order for at least €50. Otherwise, €15.33 shipping cost applies.

For other countries within Europe, we always charge a shipping cost

A complete overview of shipping costs can be found here (PDF)

You can pay using the following payment methods:
- Bancontact / Mister Cash
- Maestro
- MasterCard
- iDEAL
- VISA
- Sofortüberweisung DE
- PayPal
- Klarna

If you pay by credit card, it will be charged immediately.

We use DPD Netherlands to ship our packages.

The customer will receive several emails from DPD about the status of the package.
The customer will receive an email stating when it will be delivered. Then on the delivery day, the customer receives an indication of the time when it will be delivered. Finally, the customer also receives confirmation that the package has been delivered.

DPD has a rule that if packages cannot be delivered, it will take the packages to the nearest Parcel shop.

The delivery time for our sets is 2 - 3 business days.

You have the right to cancel the agreement within a period of 14 days without giving reasons. The cancellation period expires 14 days from the day on which you or
a third party designated by you, other than the carrier, takes physical possession of the goods. To exercise the right of cancellation, you must inform us of your wish to cancel the contract by means of an unequivocal statement (for example, in writing, by post, fax or e-mail). You can use the model cancellation form (PDF) for this purpose, but are not obliged to do so. To comply with the cancellation period, it is sufficient to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation
If you cancel the contract, you will receive back from us all payments you have made up to that point, including delivery cost (with the exception of any additional cost resulting from you having chosen a delivery method other than the cheapest standard delivery we offer)
without delay and in any event no later than 14 days after you have informed us of your decision to cancel the contract. If you return only part of your
order, the delivery cost will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may delay the refund until we have received the goods back, or until you have provided proof that you have sent the goods back, whichever occurs first. You must return or hand over the goods to us without delay, but in any event no later than 14
days from the day you inform us of your decision to cancel the contract. You are considered on time if you return the goods before the 14-day period has expired. You are responsible for the direct cost of returning the goods.

Our return address
Sluban Europe B.V.
's-Gravenweg 346
2911 BK, Nieuwerkerk aan den IJssel
The Netherlands

You are only responsible for the depreciation of the goods resulting from use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

All items you buy from us are covered by the legal warranty. Legal warranty means that a product must meet the reasonable expectations of the consumer in terms of its nature and function. If a product is defective through no fault of your own, you have the right to a free repair, a replacement, or a refund.

Do you have a question or comment? Don't hesitate to ask us. We are here to help you further or provide you with information. Submit your details via the contact form and we will get back to you as soon as possible.

Click here to go to the contact form.

If you have a complaint about our products or our service, please contact us
using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.

What if you are not satisfied with the handling of your complaint? Then you can submit it to the Dutch Foundation for Consumer Complaints Board at the address Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP in The Hague (www.sgc.nl)
a1. You can also present your complaint to the Geschillencommissie (Consumer Complaints Board) via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

Click here to go to the contact form.

We are sorry to hear that your Sluban set is incomplete. We will, of course, resolve this for you. We would ask you to kindly fill out the form on this page and we will contact you as soon as possible to send you the missing part.

Click here to go to the page for missing parts.

We are sorry to hear that there is a broken part in your set. We want to resolve this for you so that you can finish building your set. We would ask you to kindly fill out the form on this page and we will then contact you as soon as possible about sending you the new part.

Click here to go to the page for missing parts.